Return and refund policy

  • You have a period of 14 days from the receipt of your order to make returns.
  • Items must be returned in their original condition, unused, and with the original tags intact.
  • Returns of jewelry items, personalized items, or custom products are not accepted.
  • Return shipping costs are the responsibility of the customer and have a cost of €6.95.
  • In the rare case that you receive a product with flaws or defects, please contact us immediately through our customer service email at devoluciones@majorellebcn.com. We will ask you for details about the issue and provide you with instructions on how to proceed to obtain a new product.

Return and Refund Process

  • To initiate the return process, please send an email to devoluciones@majorellebcn.com with the relevant information and we will respond with detailed instructions.
  • Once your return is received and verified, we will send you an email to confirm the receipt of the returned item. We will also notify you if your refund has been approved or rejected.
  • In case of approval, your refund will be processed and we will issue a refund to the original payment method within 10 days. The exact time for the refund to reflect in your account may vary depending on your bank and the payment method used.
  • Original shipping costs are non-refundable unless the return is due to an error on our part or a defective item.

Late or missing refunds

If it has been more than 10 days since we informed you that we had accepted the return and you still have not received a refund, please follow these steps:

  1. Check your bank account again.
  2. Get in touch with your credit card company. It may take some time before your refund is officially reflected.
  3. Contact your bank. It often takes processing time before you can see a refund reflected in your account.

If you have followed all these steps and still have not received your refund, please contact us by writing to returns@majorellebcn.com and we will be happy to help you.

For more details about our return and refund policy, feel free to contact us.